Privacy policy

1. What Information We Collect

We gather personal data when you interact with our store, including:

Contact information: name, email, phone, shipping & billing address
Order details: items purchased, payment confirmation, delivery instructions
Account information: username, password, saved preferences
Support inquiries: any messages or feedback you provide via chat, email, or phone

We also automatically collect:

Usage data: IP address, browser/device info, pages viewed, session duration
Cookies and similar tools: to recognize returning visitors and improve site experience

2. How We Use Your Information

We use your data for:

Processing and fulfilling orders
Sending order updates, newsletters, promotions (with your consent)
Responding to support inquiries
Improving our website, products, and services
Fraud prevention and secure billing

3. How We Share Your Information

We do not sell or rent your personal information. We may share it with trusted third parties when necessary:

Payment processors and delivery partners to complete orders
Tech service providers (e.g., Shopify, email platform, analytics tools)
Legal or regulatory bodies as required by law or court order

4. Cookies & Tracking Tools

Our site uses cookies and analytics to:

Understand site usage and improve your experience
Enable site functionality like user sessions and cart persistence

You can disable cookies through your browser settings, though that may affect site performance.

5. Data Retention & Security

We retain personal data only as long as needed to fulfill the purpose it was collected for.
We use best practices (e.g. HTTPS, encrypted storage, access controls) to protect your data.
Only authorized staff and service providers can access personal information.

6. Your Privacy Rights

You have the right to:

Access, correct, update, or delete your personal information
Opt-out of promotional communications at any time
Make privacy requests by contacting us at:

Voeux Cosmetics
Phone: +92 307 233 3186
Email: info@voeuxcosmetics.com

7. Changes to This Policy

We may update this policy occasionally. We’ll notify you by posting the revised version here and updating the date. We encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about your personal data or this policy, please reach out:

Voeux Cosmetics
Phone: +92 307 233 3186
Email: info@voeuxcosmetics.com