Frequently Asked Questions (FAQs)
What products does Voeux Cosmetics offer?
We offer a curated range of skincare essentials including face creams, face mists, facial treatments, hair oils, and sunblock creams — all designed to support healthy, glowing skin.
Are your products suitable for all skin types?
Yes! Our products are formulated to be gentle yet effective for all skin types. However, we recommend a patch test before full use, especially if you have sensitive or allergy-prone skin.
How can I place an order?
Simply browse our website www.voeuxcosmetics.com, add products to your cart, and proceed to checkout. You’ll receive a confirmation once your order is placed.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) across Pakistan. Online payment options will be available soon.
How long does delivery take?
Delivery typically takes 2–4 business days in major cities and 4–6 days in remote areas. You'll receive a tracking number once your order is shipped.
Can I return or exchange a product?
Yes — as long as the item is unused, unopened, and returned within 3 days of receiving it. Please see our Return & Refund Policy for full details.
What if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery with your order number and photos of the product. We'll arrange a replacement or refund depending on the case.
How can I contact customer support?
You can reach us at:
Email: hello@voeuxcosmetics.com
Phone: +92 321 822 2060
We’re happy to help with any questions or concerns!